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Product Support Analyst at Bullhorn - ApplyBlast

Product Support Analyst

Bullhorn

3 months ago

3.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Product Support Analyst at Bullhorn provides first‑line technical assistance to customers across 15+ product lines, handling tickets via phone, email, and chat in both Dutch and English. The role focuses on rapid issue resolution, troubleshooting, and contributing to knowledge management while ensuring high customer satisfaction.

Responsibilities

Answer incoming customer tickets via phone, email, and chat
Troubleshoot and resolve technical issues to achieve first‑call resolution
Partner with customers to identify challenges and assess business impact
Escalate complex issues to appropriate experts following defined paths
Contribute to the global knowledge base by creating and editing articles

Skills

About Bullhorn

bullhorn.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1999

View Profile

Bullhorn is an AI-powered recruitment software platform trusted by more than 10,000 companies, including 80% of the world's largest staffing agencies. It offers a suite of tools including ATS & CRM, automation, search & match, onboarding, and its AI solution Bullhorn Amplify to help agencies of all sizes automate their recruiting lifecycle and increase placements. Bullhorn serves the staffing and recruitment industry with cloud-based solutions and a marketplace of 300+ pre-integrated technology partners.