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Product Support Associate - L2 at WATI.io - ApplyBlast

Product Support Associate - L2

WATI.io

4 days ago

Bengaluru, Karnataka, India

Hybrid

Full Time

Medior

0 applicants

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About this role

The Product Support Associate - L2 provides advanced technical assistance and troubleshooting for complex issues within the Wati AI-powered customer engagement platform. This role involves resolving escalated technical problems, ensuring high customer satisfaction, and collaborating with internal teams to maintain service quality. The position requires working rotational shifts across APAC, General, and EMEA time zones while supporting a 5-day work week.

Responsibilities

Troubleshoot complex technical issues escalated from Level 1 support
Collaborate with product development teams to prioritize critical issues
Mentor Level 1 support agents and share technical knowledge

Skills

About WATI.io

wati.io

Headquarters

Hong Kong Island, Hong Kong

Company Size

51-200 employees

Founded

2020

View Profile

Wati is an AI-powered customer engagement platform that helps businesses drive revenue through WhatsApp, Instagram, Facebook Messenger, and other messaging channels. Trusted by 16,000+ businesses across 190+ countries, Wati offers tools including no-code chatbots, AI agents, campaign broadcasting, a team inbox, and WhatsApp Business API integrations. The platform serves marketing, sales, and support teams across industries such as e-commerce, healthcare, and eLearning.