Product Support Engineer - Boomi Cloud API Management

Boomi (1 month ago)

RemoteFull TimeMedior$92,960 - $124,305 (estimated)Customer Support

About this role

A Technical Support/Customer Support Engineer at Boomi who diagnoses and resolves customer API and platform issues, ensuring high customer satisfaction. The role involves engaging with customers via virtual channels, collaborating with Product and Engineering teams on bugs and feature feedback, and participating in a 24x7 on-call rotation for high-severity incidents. The position emphasizes continuous learning and contribution to product documentation and knowledge resources.

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Required Skills

API Monitoring
API Troubleshooting
Docker
Kubernetes
OpenShift
Cloud Platforms
System Troubleshooting
Performance Analysis
Customer Engagement
Communication

+10 more

Qualifications

Bachelor's Degree in Information Technology or Computer Science
2-5 Years Technical Support Experience (Tier 2+ preferred)

About Boomi

boomi.com

New Relic is a SaaS observability platform that helps engineering and ops teams monitor, analyze, and troubleshoot applications, infrastructure, and user experiences in real time. It offers application performance monitoring (APM), infrastructure and synthetic monitoring, distributed tracing, logs, real user monitoring, dashboards and alerting, plus a powerful query language (NRQL) for custom analytics. New Relic One centralizes telemetry from agents, OpenTelemetry, and many integrations to correlate metrics, traces, and logs and surface anomalies and root causes. Organizations use it to accelerate incident response, optimize performance, and gain end-to-end visibility across cloud-native and legacy environments.

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