Sr. Post-Sales Customer Engineer

Baseten(2 months ago)

RemoteFull TimeSenior$150,000 - $225,000Engineering

About this role

The Senior Post-Sales Customer Engineer at Baseten is responsible for ensuring the technical success of strategic enterprise accounts through smooth deployment, performance monitoring, and issue resolution of machine learning workloads. This role requires advanced expertise in Kubernetes troubleshooting, infrastructure debugging, and managing high-severity incidents, while collaborating closely with product and engineering teams. Additionally, the engineer will translate user feedback into product improvements and manage multiple projects to enhance customer satisfaction and operational efficiency.

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Required Skills

Technical Ownership
ML Workloads
Troubleshooting
Kubernetes
Incident Response
Project Coordination
Infrastructure Debugging
Customer Communication
Organizational Skills
Technical Improvemnts

+10 more

About Baseten

www.baseten.co

Baseten is a cutting-edge platform designed for deploying artificial intelligence models in production efficiently. It enables businesses to serve optimized open-source and custom models through a robust and reliable model delivery network. By streamlining machine learning operations, Baseten simplifies the integration of AI into applications, allowing companies to leverage the power of AI without the complexities typically associated with model deployment. The platform is favored for its speed, reliability, and user-friendly interface, catering to organizations seeking to enhance their AI capabilities.