Technical Support Engineer

Five9(1 month ago)

RemoteFull TimeSenior$89,331 - $121,238 (estimated)Technical Support

About this role

The Technical Support Engineer at Five9 is a technical expert who resolves moderate to complex customer issues across the cloud contact center platform, integrations, and telephony services. The role emphasizes diagnostic independence, collaboration with Engineering and Product teams, and contribution to process maturity and knowledge resources. The TSE supports global 24/7 coverage, release readiness, and efforts to maintain consistent service performance across the support organization.

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Required Skills

Troubleshooting
Debugging
CRM Integrations
VCC Studio
API Connectivity
Telephony
IVR Design
Outbound Campaigns
Root Cause
Environment Simulation

+14 more

Qualifications

Bachelor's Degree in Information Technology
Bachelor's Degree in Computer Science
Bachelor's Degree in Engineering
AWS Cloud Practitioner
CCNA
ITIL

About Five9

five9.com

Five9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.