Product Support Engineer (EMEA Lead)
Pylon
About this role
Pylon is seeking a support specialist to be the first EMEA support hire, responsible for customer support, content creation, product feedback, and helping to scale the support team in the London region. The role offers a chance to grow into a management position in a fast-growing, well-funded startup.
Skills
About Pylon
usepylon.comPylon is an AI-native support platform designed specifically for B2B companies, streamlining customer interactions across various modern channels such as Slack, email, chat, and more. The platform leverages AI to automate responses, enhance knowledge management, and provide insights for account intelligence, significantly improving response times and operational efficiency. With a focus on integrating ticketing, chat, and a robust knowledge base into one cohesive tool, Pylon enables businesses to resolve customer issues quickly and effectively.
Recent company news
The SaaS NewsPylon Raises $31 Million in Series B
Aug 25, 2025
ForbesPylon
Jan 1, 2026
ReutersSouthern Co gets largest-ever US energy department loan
2 weeks ago
WAVE NewsTroubleshooters: Doomed UPS plane had prior crack repaired on detached engine pylon
Nov 7, 2025
Business InsiderI'm spending $170,000 to take my startup to Hawaii for the week. It's worth it.
Sep 7, 2025
About Pylon
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Pylon.
Salary
$256k – $306k
per year