Scaled Customer Success Manager
Pylon(3 days ago)
About this role
Pylon is building the future of B2B post-sales support with a focus on scalable, high-quality customer success. The company offers an all-in-one platform powered by conversational data and layered intelligence, supporting a large and growing customer base. This role involves managing customer relationships, refining workflows, and collaborating across teams to enhance product adoption and satisfaction.
Required Skills
- Customer Success
- Communication
- Process Optimization
- Product Management
- Data Analysis
- Automation
- Customer Support
- Workflow Design
- Analytical Thinking
About Pylon
usepylon.comPylon is an AI-native support platform designed specifically for B2B companies, streamlining customer interactions across various modern channels such as Slack, email, chat, and more. The platform leverages AI to automate responses, enhance knowledge management, and provide insights for account intelligence, significantly improving response times and operational efficiency. With a focus on integrating ticketing, chat, and a robust knowledge base into one cohesive tool, Pylon enables businesses to resolve customer issues quickly and effectively.
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