About this role
Pylon is a post-sales platform that leverages conversational data and layered intelligence to support companies in managing customer support and success in real time. The company is backed by prominent venture capital firms and serves over 1,000 clients, providing ownership and responsibility in a complex product environment.
Required Skills
- Account Management
- Sales
- Customer Success
- CRM
- Forecasting
- Negotiation
- Relationship Management
- Business Value
- Customer Analytics
- Pipeline Management
About Pylon
usepylon.comPylon is an AI-native support platform designed specifically for B2B companies, streamlining customer interactions across various modern channels such as Slack, email, chat, and more. The platform leverages AI to automate responses, enhance knowledge management, and provide insights for account intelligence, significantly improving response times and operational efficiency. With a focus on integrating ticketing, chat, and a robust knowledge base into one cohesive tool, Pylon enables businesses to resolve customer issues quickly and effectively.
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