Product Support Engineer
Proofpoint
About this role
A Technical Support Specialist at Proofpoint provides advanced software technical support to customers, resellers, and partners via phone and ticketing systems. The role involves managing cases, creating customer communications, publishing knowledge base articles, and serving as a subject-matter expert for technical documentation and mentoring.
Skills
About Proofpoint
proofpoint.comProofpoint helps protect people, data and brands against cyber attacks. Offering compliance and cybersecurity solutions for email, web, cloud, and more.
Recent company news
Solutions ReviewEndpoint Security and Network Monitoring News for the Week of March 6th: Proofpoint, Radware, LevelBlue, and More
6 days ago
Yahoo FinanceConcentrix Corporation (CNXC) Partners With Proofpoint to Boost Cybersecurity
2 weeks ago
Techzine GlobalProofpoint lets SMBs call on agents to stay compliant
1 week ago
Thoma BravoProofpoint: The $12B Deal Behind an AI-Driven Cybersecurity Leader
Jan 15, 2026
Business WireProofpoint Acquires Acuvity to Deliver AI Security and Governance Across the Agentic Workspace
1 month ago
About Proofpoint
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Proofpoint.
Salary
$139k – $197k
per year