Product Support Incident Specialist

Roblox(11 days ago)

Gurugram, Haryana, IndiaOnsiteFull TimeSenior$70,000 - $90,000Trust and Safety Operations

About this role

Roblox is seeking a Product Support Specialist to join the Trust and Safety Operations team. The role focuses on managing escalations, improving support processes, and collaborating across teams to enhance platform safety, reliability, and customer satisfaction. The position involves technical incident response, process improvement, and supporting platform safety and user experience.

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Required Skills

SQL
Python
Customer Support
Incident Response
Troubleshooting
Data Analysis
Support Ticketing
CRM
Process Improvement
Collaboration

About Roblox

roblox.com

Roblox is a global online platform and virtual universe that lets people imagine, create, share, and play immersive user-generated 3D experiences. The company provides developer tools like Roblox Studio, avatar customization, and an in-platform economy (Robux) that enables creators to monetize games and virtual items. Roblox emphasizes social interaction and cross-platform play, connecting millions of players and creators worldwide. Developers, brands, and communities use Roblox to build interactive experiences, host events, and reach an engaged, predominantly younger audience.

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