Product Support Incident Specialist
Roblox
About this role
Roblox is seeking a Product Support Specialist to join the Trust and Safety Operations team. The role focuses on managing escalations, improving support processes, and collaborating across teams to enhance platform safety, reliability, and customer satisfaction. The position involves technical incident response, process improvement, and supporting platform safety and user experience.
Skills
About Roblox
roblox.comRoblox is a global online platform and virtual universe that lets people imagine, create, share, and play immersive user-generated 3D experiences. The company provides developer tools like Roblox Studio, avatar customization, and an in-platform economy (Robux) that enables creators to monetize games and virtual items. Roblox emphasizes social interaction and cross-platform play, connecting millions of players and creators worldwide. Developers, brands, and communities use Roblox to build interactive experiences, host events, and reach an engaged, predominantly younger audience.
Recent company news
https://www.futuristsspeakers.com/ROBLOX EXPERT WITNESS TESTIMONY CONSULTANT: VIDEO GAMES TESTIFYING TRIAL SERVICES
3 hours ago
North Platte PostNebraska Attorney General Hilgers Files Lawsuit Against Roblox for Enabling Child Exploitation and Deceptive Safety Practices
2 days ago
GamesIndustry.bizRoblox launches two new developer programs, Incubator and Jumpstart, to support "ambitious creators eager to build and scale"
2 days ago
Investing.comRoblox launches creator programs targeting older users
2 days ago
Stock TitanNearly half of Roblox players now age-checked as company backs new games
2 days ago
About Roblox
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Roblox.
Salary
$70k – $90k
per year