Incident and Escalations Manager 3 - Sao Paulo

Datadog(6 days ago)

HybridFull TimeSenior$116,229 - $157,075 (estimated)Global Support Engineering (GSE)

About this role

An Incident and Escalation Manager within Datadog’s Global Support Engineering team responsible for improving customer experience during incidents by providing fast incident response, communication, and technical engagement for global customers. The role focuses on ownership of escalations, implementing process improvements from post-incident lessons learned, and contributing to incident readiness and documentation. This position operates within a hybrid workplace culture.

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Required Skills

Incident Management
Escalation Handling
Cloud Computing
Python
JavaScript
Shell Scripting
Monitoring
Troubleshooting
Project Management
Documentation

+3 more

Qualifications

Bachelor’s Degree in Computer Science, Information Science/Technology, Engineering or equivalent experience

About Datadog

datadoghq.com

Datadog is a SaaS monitoring and observability platform that helps teams see inside infrastructure, applications, logs, and user experience across cloud-scale environments. It ingests metrics, traces, and logs from hundreds of integrations and provides unified dashboards, alerts, APM, log management, synthetics, and security monitoring. Developers, operations, and security teams use Datadog to detect, troubleshoot, and optimize performance and reliability for modern distributed systems.