Product Support Specialist, Money Management

Stripe(7 days ago)

RemoteFull TimeMedior$75,000 - $95,000Product Support

About this role

Stripe is seeking a Product Support professional who will utilize their technical expertise, analytical mindset, and project management skills to improve support systems, processes, and product quality. The role involves owning complex user issues, collaborating with cross-functional teams, and implementing operational improvements to enhance user experience.

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Required Skills

SQL
API
Troubleshooting
Data Analysis
Customer Support
Process Improvement
Stakeholder Management
Technical Support
Documentation
Project Management

About Stripe

stripe.com

Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.

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