Senior Technical Product Support Specialist

AbbVie

3 days ago

United States

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Technical Product Support Specialist at AbbVie leads technical investigations into complex product issues, strengthens support operations, and improves the customer experience across platforms. The role involves cross-functional collaboration with Product, Engineering, and Program teams to drive resolution and improve systems.

Skills

Qualifications

5-7+ years of experience in technical product support, customer experience, or a related technical role within SaaS, contact center, or digital platform environmentsExperience supporting SaaS platforms or complex digital ecosystems with multiple integrated systemsProven ability to investigate and resolve complex technical issues involving system workflows, integrations, or product behaviorStrong analytical and troubleshooting skillsHands-on experience with log analysis, SQL queries, and API troubleshooting

About AbbVie

abbvie.fr

AbbVie is a biopharmaceutical company that develops and markets prescription medicines in areas including immunology, oncology, neuroscience, eye care, and aesthetics. It is the French website of AbbVie, the global pharmaceutical company formed as a spin-off from Abbott Laboratories.