Product Support Specialist

Alimentiv(4 months ago)

London, OntarioOnsiteFull TimeMedior$75,362 - $101,727 (estimated)Technical Support

About this role

A Product Support Specialist at Alimentiv in London, Ontario serves as a crucial link between user feedback and technical solutions for medical imaging hardware and software products used in clinical trials. The role involves troubleshooting, issue triage, collaboration with cross-functional teams, and maintaining technical documentation to enhance product performance and customer experience.

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Required Skills

Helpdesk
Ticketing
ServiceNow
Jira
Troubleshooting
Customer Service
Hardware Support
Software Support
Technical Documentation
Problem Solving

About Alimentiv

alimentiv.com

Alimentiv is a gastrointestinal-focused clinical research organization (CRO) that accelerates GI clinical trials through a specialized site network and integrated trial services. They provide end-to-end support including site operations, medical imaging, and biomarker discovery to help sponsors design, conduct, and analyze GI studies. Alimentiv positions itself as a partner for biotech and pharma teams needing disease-area expertise and integrated diagnostics to improve trial efficiency and decision-making.

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