Product Support Specialist

Datacor(4 days ago)

HybridFull TimeMedior$95,441 - $127,005 (estimated)Customer Support

About this role

Datacor is hiring a customer-facing Product Support Specialist to join its Customer Support team supporting process-manufacturing software solutions. The role is technical in nature and focuses on helping customers use Datacor’s SaaS products through issue identification, troubleshooting, and resolution. The specialist will work closely with internal teams to improve product tools and documentation.

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Required Skills

SQL
Data Manipulation
Research
Troubleshooting
Database
Excel
Customer Support
Project Management
Communication
Analytical

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About Datacor

datacor.com

Datacor provides integrated, configurable ERP and business-management software for process manufacturers, chemical distributors, and engineering firms. Their platform combines process-manufacturing capabilities — such as formulation/recipe management, simulation, inventory and production planning, quality control, and regulatory/compliance support — with sales, purchasing, and distribution workflows tailored to industry needs. Customers rely on Datacor for industry-specific functionality and an end-to-end, configurable solution that unifies manufacturing, logistics, and compliance.