Product Support Specialist
Vivtechnologies
About this role
Viv Technologies is seeking a Product Support Specialist to handle customer issues, assist with technical support, and communicate feedback to improve their home care software platform. The role involves troubleshooting, collaboration with cross-functional teams, and ensuring customer satisfaction.
Skills
About Vivtechnologies
vivtechnologies.comViv Technologies is a software platform purpose-built for multi-site home care enterprises, offering the industry’s only fully configurable and programmable process automation platform. Its digital ecosystem includes a transformational desktop experience plus native mobile apps and integrated modules for visit management, clinical records (MAR), billing & payroll/RCM, workforce/CRM, real-time communication, and business intelligence. Viv streamlines operations and boosts efficiency for agencies and caregivers, enabling data-driven decision-making and higher-quality care while maintaining enterprise-grade security. Organizations use Viv to consolidate systems, accelerate digital transformation, and avoid disruption to day-to-day care delivery.
About Vivtechnologies
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$60k – $80k
per year