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Product Support Specialist at Cornerstone Research - ApplyBlast

Product Support Specialist

Cornerstone Research

15 days ago

Hyderabad, Telangana, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Product Support Specialist provides Level 1 functional and technical support for Cornerstone OnDemand products in a 24x7 environment, primarily serving US clients. The role involves troubleshooting application issues, managing customer cases via CRM and phone, and ensuring timely resolution to meet service level agreements. This position requires a customer-centric professional with strong problem-solving skills and a passion for delivering excellent service.

Responsibilities

Provide day to day functional and technical software application support
Troubleshoot complex application software related questions and issues
Ensure service level agreements are met and client satisfaction is high

Skills

About Cornerstone Research

cornerstone.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

1989

View Profile

Cornerstone Research is an economic consulting firm that provides financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings. The firm offers services across a wide range of practice areas including antitrust, securities litigation, intellectual property, and valuation, serving clients across industries such as financial institutions, life sciences, and technology. Cornerstone Research works with leading academic experts to support clients in disputes, investigations, and regulatory matters.