Product Support Specialist

The Product Support Specialist serves as the primary point of contact for customers using Magentus Practice Management software, Gentu, providing exceptional customer service and troubleshooting Tier 1 product inquiries. This role involves managing support cases end-to-end, collaborating with internal teams to resolve issues, and driving continuous improvement in support processes. The position requires a proactive individual who combines technical problem-solving skills with a focus on delivering a positive customer experience.