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Product Support Specialist at Motive - ApplyBlast

Product Support Specialist

Motive

1 day ago

4.0 on Glassdoor

Buffalo, New York, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Product Support Specialist serves as the primary point of contact for customer inquiries and issues regarding Motive's hardware and platform, providing technical assistance via phone, chat, and email. The role involves troubleshooting device installation, connectivity, and hardware issues, assessing returned devices in the Buffalo lab, and collaborating with engineering teams to improve support processes and product quality. This is an onsite position based in Buffalo, New York.

Responsibilities

Troubleshoot hardware and connectivity issues via calls, chat, and email
Assess returned RMA devices and process defective units through technical workflows
Create help articles and update internal documentation based on customer cases

Skills

About Motive

gomotive.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2013

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Motive is a technology company that provides an AI-powered integrated operations platform for businesses with physical operations, including fleet management, driver safety, compliance, equipment monitoring, and spend management.