Product Support Team Lead

Pigment

3 months ago

4.0 on Glassdoor

Remote

Full Time

Manager

2 applicants

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About this role

This role leads a regional team of Product Support Specialists at Pigment, an AI-powered business planning SaaS platform. The Team Lead is responsible for ensuring high-quality technical support, overseeing incident management, and maintaining strong customer experiences. The position also owns team development, hiring, and process improvements within the support function. It sits within a fast-paced, international environment supporting enterprise customers across finance and planning use cases.

Skills

Qualifications

Financial QualificationITIL Certification

About Pigment

pigment.com

Pigment is an integrated business planning platform that helps companies analyze, model, and plan across finance, operations, and commercial functions. It unifies data into a flexible multi‑dimensional model for driver‑based forecasting, scenario modeling, and real‑time reporting to replace fragmented spreadsheets and point tools. The platform pairs visual, no‑code modeling and collaboration/workflow features with agentic AI to automate analyses, accelerate planning tasks, and surface recommendations. Organizations use Pigment for budgeting, forecasting, strategic and operational planning to run faster, more confident what‑if analyses and decisions.