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Product Support at Caterpillar - ApplyBlast

Product Support

Caterpillar

2 months ago

4.0 on Glassdoor

Peoria, Illinois, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The role provides technical support for Caterpillar's Mining Technology (MineStar) hardware and software, handling issue identification, troubleshooting, and resolution for dealers and customers worldwide. It includes 24/7 incident management, participation in new product introductions, and acting as a liaison between customers, implementation teams, and product development.

Responsibilities

Diagnose and resolve MineStar hardware and software issues for customers
Provide 24x7 incident management and support for mining technology products
Coordinate new product introduction support and field follow-up activities

Skills

About Caterpillar

caterpillar.com

Headquarters

Irving, Texas, United States

Company Size

10001+ employees

Founded

1925

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Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.