Product Technical Specialist
Eltropy
About this role
A Product Technical Specialist at Eltropy is responsible for providing technical support to customers, troubleshooting complex issues related to AWS cloud environment, networking, and telephony systems. The role involves diagnosing problems, collaborating with engineering, and maintaining support documentation to ensure a seamless customer experience in a fast-paced environment.
Skills
Qualifications
About Eltropy
eltropy.comEltropy is a digital customer engagement platform that helps banks, credit unions, and mortgage lenders communicate with customers via secure, compliant text messaging and digital workflows. It offers two‑way SMS/MMS, secure document exchange, templated messaging, workflow automation, and integrations with core banking and loan origination systems to streamline servicing and lending processes. Built for regulated financial services, Eltropy emphasizes data security, auditability, and compliance while providing analytics and automation to boost conversion, retention, and operational efficiency. Financial institutions use it to modernize omnichannel communications, reduce call volume, and accelerate customer interactions.
About Eltropy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Eltropy.
Salary
$122k – $165k
per year