Production Control / Technical Support Analyst (Night shift)

Dillards(2 years ago)

Little Rock, AROnsiteFull TimeJunior$44,060 - $59,193 (estimated)IT Operations

About this role

A Production Control / Technical Support Analyst at Dillard’s works the night shift at the company’s Data Centers in Central Arkansas, supporting IT services across the business. The role focuses on assisting users with complex procedural or operational issues related to applications, hardware, and network services, and on executing and monitoring overnight batch processing to ensure systems are ready for the next business day. The position requires flexibility to work nights, weekends, holidays, and after-hours.

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Required Skills

Technical Support
Troubleshooting
Batch Processing
Monitoring
Ticketing
Customer Service
Hardware Support
Network Support
JCL

Qualifications

2 Years Help Desk Experience
Education (unspecified)
US Work Authorization (No Sponsorship)

About Dillards

dillards.com

Dillard’s is an American department store chain and online retailer offering clothing, shoes, accessories, cosmetics, and home goods from national designers and private brands. It operates full-line stores across the United States alongside a nationwide e-commerce site that supports services like in-store or mail returns, registries, and free shipping on orders over a threshold. The company emphasizes curated brand assortments, beauty counters, designer collections, and seasonal promotions to serve a wide range of customer needs. Founded by William T. Dillard and headquartered in Little Rock, Arkansas, Dillard’s combines brick-and-mortar retail with digital shopping and customer service.