Production Support Analyst

Endpoint Clinical(13 days ago)

RemoteFull TimeMedior$104,057 - $138,572 (estimated)Client Services

About this role

The Production Support Analyst (PSA) is a user-facing role supporting Endpoint’s Interactive Response Technology (IRT) systems used in clinical trials. The PSA acts as a liaison between end users and internal teams (Client Services and Data Management) to help maintain system reliability and support trial operations. The role is based in Hyderabad and aligns with Pacific Time working hours.

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Required Skills

Customer Support
Troubleshooting
SQL
IVR
IWR
IMR
Training
Communication
Detail Orientation
Time Management

+3 more

Qualifications

BA/BS Degree

About Endpoint Clinical

endpointclinical.com

Endpoint Clinical is a clinical technology company that provides randomization and trial supply management (RTSM) solutions for sponsors and CROs. Their platform portfolio includes PULSE—a configurable, pre‑validated RTSM that supports all study designs—and Elosity, a next‑generation, elastic solution built to accelerate study start‑up. Endpoint’s customizable tools manage randomization, supply logistics, and operational visibility, and are trusted across 90,000+ sites. They also publish insights and resources to help teams optimize trial operations.