Support Analyst II, Customer Success Operations
SmarterDx(14 days ago)
About this role
SmarterDx is seeking a Support Analyst II to provide advanced, front-line technical and product support for clinical documentation and coding users at U.S. health systems. The role is client-facing and acts as a primary contact for end users while interfacing with internal teams to ensure issues are addressed. This position is fully remote within the U.S., preferably aligned with Pacific or Central business hours.
Required Skills
- Technical Troubleshooting
- User Documentation
- Client Communication
- Live Support
- Jira
- Zendesk
- Escalation
- Product Knowledge
- SQL
About SmarterDx
smarterdx.comSmarterDx builds clinical AI that helps hospitals analyze the complete patient record to more fully capture the value of care delivered. Its platform offers AI-driven revenue cycle and documentation solutions — including SmarterPrebill, SmarterDenials, SmarterNotes, and SmarterCharges — to surface missed documentation, accelerate pre-bill review, and help reduce downstream denials. Designed to integrate with EHR workflows, SmarterDx automates scalable chart review and coding insights and is now part of Smarter Technologies.
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