Support Analyst II, Customer Success Operations
SmarterDx
About this role
SmarterDx is seeking a Support Analyst II to provide advanced, front-line technical and product support for clinical documentation and coding users at U.S. health systems. The role is client-facing and acts as a primary contact for end users while interfacing with internal teams to ensure issues are addressed. This position is fully remote within the U.S., preferably aligned with Pacific or Central business hours.
Skills
About SmarterDx
smarterdx.comSmarterDx builds clinical AI that helps hospitals analyze the complete patient record to more fully capture the value of care delivered. Its platform offers AI-driven revenue cycle and documentation solutions — including SmarterPrebill, SmarterDenials, SmarterNotes, and SmarterCharges — to surface missed documentation, accelerate pre-bill review, and help reduce downstream denials. Designed to integrate with EHR workflows, SmarterDx automates scalable chart review and coding insights and is now part of Smarter Technologies.
Recent company news
Bessemer Venture PartnersFrom residency to rocketship—how SmarterDx became a healthcare AI success story
Jul 14, 2025
Modern HealthcareSmarter Technologies CEO exits, president tapped as successor
Dec 2, 2025
Dallas InnovatesDallas' Smarter Technologies Acquires Irving-Based Pieces, Launches 'SmarterNotes' Clinical AI Solution
Sep 30, 2025
Business WireSmarterDx Embarks on Next Phase of Growth and Product Innovation with New Mountain Capital
Apr 14, 2025
Fierce HealthcareNew Mountain Capital brings together 3 companies to form AI-enabled RCM platform
May 19, 2025
About SmarterDx
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SmarterDx.
Salary
$85k – $95k
per year