Professional Services Engineer, CX

NICE

3 months ago

3.8 on Glassdoor

Manila, Philippines

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Professional Services Engineer is a customer-facing, billable individual contributor who delivers and implements NICE CXone AI-driven applications and contact center solutions for enterprise clients. The role blends technical and business consulting, requiring engagement with customers to understand needs, design tailored solutions, and support deployment and optimization. It also involves collaboration across teams, project oversight, and mentorship to ensure successful delivery of digital and AI products.

Skills

Qualifications

Bachelor's Degree in Technical or Business Field

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.