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Professional Services Engineer - Implementation at NICE - ApplyBlast

Professional Services Engineer - Implementation

NICE

3 months ago

3.8 on Glassdoor

Manila, Metro Manila, Philippines

Onsite

Full Time

Medior

0 applicants

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About this role

The role involves implementing MPower Proactive AI Agents, providing technical support, and collaborating with global teams to deliver SaaS solutions for clients. It requires configuring platforms, writing SQL and JavaScript, and participating in on‑call support rotations while ensuring quality and customer satisfaction.

Responsibilities

Implement MPower Proactive AI Agents from requirements to deployment
Support client engagements by delivering technical tasks with quality focus
Collaborate with regional and global teams to build and test proactive journeys
Analyze client requirements and translate business processes into automated solutions
Provide on‑call or escalation support for implementation and post‑go‑live issues

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.