Professional Services Manager (Implementation & Integrations)

Proton.ai(18 days ago)

HybridFull TimeManager$150,000 - $180,000Customer Experience

About this role

Proton is hiring a Professional Services Manager to own and scale customer implementations for its AI-native distribution software. You will lead a team of seven, manage onboarding from kickoff to go-live, and act as the primary bridge between customers and engineering. This is the company’s first Professional Services leader, reporting to the Head of Customer Experience.

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Required Skills

Professional Services
Implementation
Project Management
Integrations
API Design
Team Leadership
Onboarding
Process Improvement
Stakeholder Management
Technical Delivery

About Proton.ai

proton.ai

Proton is an AI‑powered CRM platform purpose-built for distributors that centralizes customer and product data, fosters accountability, and focuses sales and operations teams on high‑value work. Its product suite includes a distributor CRM, Pronto (an AI agent), and Proton PIM — a product information management system that collects and organizes product data for you. By combining automation, AI assistance, and industry‑specific workflows, Proton helps distributors streamline processes, improve visibility, and drive revenue growth.