Professional Services Operations Manager

Heartflow(29 days ago)

HybridFull TimeManager$110,000 - $165,000Professional Services

About this role

The Professional Services Operations Manager is a strategic leader responsible for driving efficiency and quality across customer onboarding and implementation processes. The role owns process design, governance, and tooling to ensure fast, compliant, and seamless client transitions while serving as a primary link between Sales, Clinical, and Customer Support. This position emphasizes regulatory compliance and operational scalability within a medical technology environment. The manager also provides subject matter expertise and mentorship to Implementation teams.

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Required Skills

Process Analysis
Process Design
Workflow Design
Lean Principles
Governance
Tooling
Change Management
Project Management
CRM
KPI Reporting

+10 more

Qualifications

7+ Years Experience
PMP Certification
Lean Six Sigma
ITIL Certification
Medical Device Experience

About Heartflow

heartflow.com

HeartFlow, headquartered in Redwood City, California, is a health technology company that provides non-invasive coronary artery disease assessment by applying AI and computational fluid dynamics to coronary CT angiography to create patient-specific 3D models. Its flagship HeartFlow Analysis (FDA-cleared and CE-marked) quantifies blood flow and identifies flow-limiting blockages to help clinicians decide if a patient needs invasive angiography or revascularization. Deployed in hospitals and health systems globally, the platform aims to improve diagnostic accuracy, reduce unnecessary invasive procedures, shorten time to diagnosis, and lower overall costs.