Professional Services Program Manager

Five9(27 days ago)

HybridFull TimeSenior$114,719 - $154,527 (estimated)Professional Services

About this role

The Professional Services Program Manager at Five9 leads complex, multi-customer deployments of contact center and AI solutions, owning day-to-day delivery and execution across multiple initiatives. The role partners with customers, partners, and cross-functional teams to ensure implementations are completed on time, within scope, and within budget, while strengthening customer relationships and maximizing business value.

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Required Skills

Program Management
Stakeholder Communication
Risk Management
Client Relations
Implementation Management
Presentation Skills
AI Experience
Contact Center
VoIP
CRM

+11 more

Qualifications

BA/BS
PMP
PRINCE2
Agile Certification
Kanban Certification

About Five9

five9.com

Five9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.