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Program Director, Knowledge & QA at Bullhorn - ApplyBlast

Program Director, Knowledge & QA

Bullhorn

4 months ago

3.8 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

The Program Director, Knowledge & QA is an individual contributor role designed to own the design, execution, and continuous improvement of Bullhorn's Knowledge-Centered Service (KCS) program and Global Support Quality Assurance (QA) program. Reporting to the SVP of Global Support, this position sits at the intersection of knowledge management, quality, and operational excellence to ensure durable systems at scale.

Responsibilities

Own end-to-end KCS program strategy and governance
Design and manage global QA review cadence
Establish KCS coaching program for analysts
Track CX KPIs and translate metrics to recommendations
Partner with AI deflection team on knowledge quality

Skills

Qualifications

KCS v6 Practices Certification

About Bullhorn

bullhorn.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1999

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Bullhorn is an AI-powered recruitment software platform trusted by more than 10,000 companies, including 80% of the world's largest staffing agencies. It offers a suite of tools including ATS & CRM, automation, search & match, onboarding, and its AI solution Bullhorn Amplify to help agencies of all sizes automate their recruiting lifecycle and increase placements. Bullhorn serves the staffing and recruitment industry with cloud-based solutions and a marketplace of 300+ pre-integrated technology partners.