Program Manager, Knowledge Documentation & Accessibility

Abridge

2 months ago

4.7 on Glassdoor

United States

Hybrid

Full Time

Manager

1 applicant

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About this role

The Program Manager, Knowledge Documentation & Accessibility at Abridge is responsible for creating, maintaining, and governing Knowledge Base content such as user guides, SOPs, and FAQs for both internal and external audiences. This role involves collaborating with cross-functional teams, including engineering and product management, to ensure accurate and effective documentation that meets tight deadlines, especially around new feature launches. Additionally, the Program Manager will analyze user feedback, optimize documentation strategies, and drive best practices to enhance service delivery and foster a customer-centric culture.

Skills

About Abridge

www.abridge.com

Abridge is a healthcare technology company that leverages generative AI to transform clinical documentation and patient-clinician conversations into actionable insights. Its innovative platform enables healthcare systems to create contextually aware, clinically useful, and billable AI-generated notes, enhancing the efficiency of clinicians, nurses, and revenue cycle teams. By seamlessly integrating into existing workflows, Abridge delivers measurable improvements in patient care and clinician satisfaction at scale. The company is recognized for its impactful contributions to the healthcare sector, receiving accolades for its cutting-edge solutions.