Knowledge Management & Operations Lead - Singapore
Plaud AI
About this role
The Knowledge Management & Operations Lead at Plaud Inc. is responsible for designing and optimizing a comprehensive knowledge ecosystem to enhance self-service and AI-driven customer support for global users. This role involves creating and maintaining SOPs, FAQs, and knowledge bases, as well as leveraging AI and data analytics to establish governance standards for content management. Additionally, the Lead will collaborate with Customer Satisfaction Centers and Support Training teams to ensure effective knowledge delivery and utilization across the organization.
Skills
About Plaud AI
plaud.aiPlaud US is recognized as the world's leading AI note-taking brand, serving over one million users globally. The company specializes in innovative solutions for note-taking, including their AI voice recorder and AI note taker, designed to enhance productivity and streamline the process of capturing and organizing information. Plaud's offerings are tailored for both personal and professional use, making it a trusted tool for individuals and businesses alike. With a commitment to quality and user-friendly technology, Plaud continues to set the standard in the AI productivity space.
Recent company news
ForbesChatGPT-Powered AI Notetaking Startup Plaud Is Already Profitable
Sep 2, 2025
TechCrunchPlaud launches a new AI hardware notetaker, the $179 Note Pro
Aug 27, 2025
PR NewswirePlaud launches Plaud Note Pro: The world's first AI note-taker enabling real-time human-AI alignment
Aug 27, 2025
CNETWhy Plaud's Newest Tiny AI Gadget Is My CES 2026 Secret Weapon
Jan 7, 2026
Business WirePlaud Unveils Plaud NotePin S and Plaud Desktop, at CES, the Only Note-Taking Solution That Seamlessly Bridges In-Person and Online Conversations
Jan 4, 2026
About Plaud AI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Plaud AI.
Salary
$137k – $182k
per year
More jobs at Plaud AI
Similar Jobs
Knowledge Manager (Remote US)
Maximus Tribe
Program Manager, Knowledge Documentation & Accessibility
Abridge
Senior Associate HR Knowledge Management
Amgen
Knowledge Management Owner
Cabinetworks Group Michigan, LLC
Knowledge Management Specialist II
Columbia Sportswear
Knowledge Manager (Remote CAN)
Maximus Tribe