Knowledge Management & Operations Lead - Singapore

Plaud AI(1 month ago)

SingaporeOnsiteFull TimeManager$137,301 - $181,537 (estimated)User Ops

About this role

The Knowledge Management & Operations Lead at Plaud Inc. is responsible for designing and optimizing a comprehensive knowledge ecosystem to enhance self-service and AI-driven customer support for global users. This role involves creating and maintaining SOPs, FAQs, and knowledge bases, as well as leveraging AI and data analytics to establish governance standards for content management. Additionally, the Lead will collaborate with Customer Satisfaction Centers and Support Training teams to ensure effective knowledge delivery and utilization across the organization.

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Required Skills

Knowledge Management
Customer Experience
SOP Optimization
Knowledge Base Maintenance
FAQ Development
AI Customer Service
Data Analytics
Content Lifecycle Governance
Problem Solving
Professional Writing

+6 more

About Plaud AI

plaud.ai

Plaud US is recognized as the world's leading AI note-taking brand, serving over one million users globally. The company specializes in innovative solutions for note-taking, including their AI voice recorder and AI note taker, designed to enhance productivity and streamline the process of capturing and organizing information. Plaud's offerings are tailored for both personal and professional use, making it a trusted tool for individuals and businesses alike. With a commitment to quality and user-friendly technology, Plaud continues to set the standard in the AI productivity space.