Program Manager - Workforce Management

Rover.com(1 month ago)

HybridFull TimeSenior$150,199 - $200,266 (estimated)Operations

About this role

The Program Manager - Workforce Management (WFM) at Rover leads end-to-end workforce management to support global operations, with a focus on EMEA. The role centers on building and maintaining forecasting, capacity planning, and scheduling capabilities to scale operations effectively. This position evolves into a trusted business partner to leadership, providing insights that enable balanced, cost-effective service delivery and high customer satisfaction. The Program Manager also contributes to defining and improving global WFM best practices within a fast-growing, pet-focused tech company.

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Required Skills

Workforce Management
Forecasting Models
Capacity Planning
Staff Scheduling
Real Time Management
Performance Analysis
Data Storytelling
Business Analysis
Stakeholder Management
Process Improvement

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About Rover.com

rover.com

Rover is an online marketplace that connects pet owners with local pet sitters and dog walkers. The platform lets users find and book services such as dog walking, doggy daycare, house sitting, drop-in visits and boarding, with profiles, reviews, secure messaging and in-app payments. Rover offers insurance/guarantees and background-check options for sitters, plus tools like scheduling, photo updates and GPS walk tracking. It operates across many cities in the U.S. (and in select international markets), emphasizing convenience and a vetted community of caregivers.