Program Service Specialist - Deviation Management

The Program Service Specialist - Deviation Management leads the investigation, assessment, resolution, and closure of product quality deviations and failing laboratory test reports for a broad portfolio of consumer packaged goods. This role serves as the primary point of contact for managing non-conforming product issues identified through laboratory testing, retailer surveillance, and consumer complaints. The position ensures timely risk assessment, root cause analysis, and communication with suppliers and retailer stakeholders to support compliant disposition decisions.