Quality Assurance Specialist II
Modivcare(1 month ago)
About this role
This role evaluates the quality of inbound and outbound contact center calls and emails to assess customer service, technical accuracy, and compliance with company policies and contractual obligations. The position compiles quality data, prepares reports on outcomes and trends, and supports improvement initiatives to enhance the member experience.
Required Skills
- Call Monitoring
- Email Monitoring
- Data Analysis
- Quality Improvement
- Reporting
- Coaching
- Communication
- Attention To Detail
- Microsoft Office
Qualifications
- High School Diploma
About Modivcare
modivcare.comWe bring quality patient transportation, meal delivery, remote patient monitoring, and personal in-home care to homes all across America at Modivcare.
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