Customer Support Specialist - Quality
Brightree(4 months ago)
About this role
The Quality Assurance Analyst, Customer Support at Brightree evaluates customer interactions with the support team against established performance standards and audits inbound/outbound calls, email, chat and social responses. The role communicates findings to leadership and helps maintain and improve support quality within a cloud-based healthcare SaaS environment. It contributes to a customer-focused culture of continuous improvement and growth.
Required Skills
- Quality Assurance
- Call Monitoring
- Email Support
- Chat Support
- Social Media
- Customer Advocacy
- Analytical Skills
- Communication
- Microsoft Office
- Salesforce
+6 more
Qualifications
- Bachelor's Degree in Business, Healthcare, Technology, or Relevant Field
About Brightree
brightree.comSaaS Software solutions for HME & pharmacy providers helps automate you business and enables you to deliver a world-class patient experience
View more jobs at Brightree →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Brightree
Similar Jobs
Customer Service Representative English Pereira
TaskUs(2 years ago)
Quality Analysts
Bill Gosling Outsourcing(1 month ago)
7275 - Quality Services - Quality Consultant
Bill Gosling Outsourcing(2 months ago)
7275 - Quality Services - Quality Consultant
Bill Gosling Outsourcing(2 months ago)
Senior Quality Evaluator
Philip Morris International(2 months ago)
2026 Training and Quality GVPTP
Philip Morris International(1 month ago)