Customer Support Specialist - Quality
Brightree
About this role
The Quality Assurance Analyst, Customer Support at Brightree evaluates customer interactions with the support team against established performance standards and audits inbound/outbound calls, email, chat and social responses. The role communicates findings to leadership and helps maintain and improve support quality within a cloud-based healthcare SaaS environment. It contributes to a customer-focused culture of continuous improvement and growth.
Skills
Qualifications
About Brightree
brightree.comSaaS Software solutions for HME & pharmacy providers helps automate you business and enables you to deliver a world-class patient experience
Recent company news
respiratory-therapy.comResMed to Acquire Brightree for $800 Million
Nov 8, 2023
PR NewswireResMed to Acquire Brightree® for $800 Million
Feb 22, 2016
HME NewsResMed targets resupply, rePAP for growth
Oct 25, 2024
MassDeviceResMed to pay $800m for cloud-based software firm Brightree
Feb 22, 2016
Business WireBrightree to Acquire Technology Provider SnapWorx, Expanding CPAP Resupply Offerings for HME Providers
Jan 31, 2020
About Brightree
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Brightree.
Salary
$97k – $128k
per year