Quality and Compliance Team Leader
AWE plc(2 months ago)
HybridFull TimeManager$37,582 - $37,582Quality and Compliance
Apply NowAbout this role
A Quality and Compliance Team Leader at Utilita oversees quality and compliance activities across UK and offshore contact centres, ensuring interactions meet internal policies and regulatory standards. The role supports the company’s customer-first mission and contributes to continuous improvement of service delivery and organisational standards.
Required Skills
- Quality Assurance
- Compliance
- Team Leadership
- Coaching
- Call Monitoring
- Microsoft Office
- Escalation Management
- Regulatory Knowledge
- Customer Service