Quality Assurance Manager (Contact Center)
Manulife(1 month ago)
About this role
The Quality Assurance Manager is responsible for overseeing the quality assurance program within our contact centre, developing and managing strategies to ensure customer interactions meet company standards. This role involves collaborating with both onshore and offshore teams to enhance customer satisfaction through quality audits and compliance monitoring.
Required Skills
- Quality Assurance
- Customer Satisfaction
- Audit Compliance
- Team Management
Qualifications
- Diploma/Degree Holder
- 3-5 Years Experience
- Management Role Experience
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
View more jobs at Manulife →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Manulife
Similar Jobs
Quality and Coaching Lead
AMS(4 days ago)
Quality Assurance Analyst Consumer Contact Centre
Electrolux Group(3 months ago)
Team Head, Risk and Service Quality
UOB(3 months ago)
Quality Assurance Analyst
Probe Group(3 months ago)
Quality Assurance Analyst - Quality Service
Bill Gosling Outsourcing(5 days ago)
Customer Contact (Quality Assurance), Specialist
AIA(2 months ago)