Quality Assurance Analyst (Customer Care)
Justenergy
About this role
The Quality Analyst in customer care evaluates and monitors customer interactions to improve quality and compliance. They leverage AI tools and performance analytics to enhance customer experience, supporting operational change and continuous improvement efforts across multiple channels.
Skills
About Justenergy
justenergy.comJust Energy is a retail energy provider serving residential and commercial customers across North America, offering electricity and natural gas supply contracts. It provides fixed-price and variable-rate plans plus green/renewable energy options and energy-management products like smart thermostats and efficiency programs. The company also offers online account management, billing solutions, and business energy procurement and risk-management services. Just Energy positions itself as an alternative to traditional utilities, focused on customer choice, price stability, and cleaner energy options.
About Justenergy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$66k
per year