Quality Assurance Analyst (Italian/English Bilingual)
Intouchcx
About this role
A Quality Assurance Analyst (Bilingual Italian/English) at the company monitors and evaluates customer service interactions across various channels, providing coaching and feedback to improve service quality. The role involves collaboration with team members and management, analyzing performance, and ensuring adherence to procedures.
Skills
About Intouchcx
intouchcx.comIntouchCX is a global BPO and customer experience provider that delivers outsourced contact center services and dedicated agents for brands. It combines purpose-built AI and advanced technology with customized strategies to provide omnichannel customer support and improve operational efficiency. Positioning itself as a growth partner for innovative companies, IntouchCX scales customer engagement through analytics, workforce solutions, and tailored programs across channels and geographies.
About Intouchcx
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Intouchcx.
Salary
$35k – $47k
per year