Quality Assurance Analyst
OppFi(12 days ago)
About this role
The Quality Assurance Analyst will monitor and evaluate customer interactions using speech analytics to ensure adherence to compliance guidelines, internal processes, and high-quality customer service. This role supports continuous improvement by identifying trends, recommending QA enhancements, and reporting to senior operational quality leadership.
Required Skills
- Quality Assurance
- Speech Analytics
- Compliance
- Communication
- Detail Orientation
- Analytical Skills
- Time Management
- Multitasking
- Coaching
- Reporting
About OppFi
oppfi.comOppFi (Opportunity Financial LLC) is a Chicago-based fintech and financial services company that builds technology to broaden community banks' ability to extend consumer credit to everyday Americans. The company owns OppLoans and operates an online personal lending platform, partnering with banks to originate and service loans using data-driven underwriting and digital tools. OppFi is publicly traded (NYSE: OPFI) and serves U.S. customers with English and Spanish support.
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