Quality Assurance Analyst
OppFi
About this role
The Quality Assurance Analyst will monitor and evaluate customer interactions using speech analytics to ensure adherence to compliance guidelines, internal processes, and high-quality customer service. This role supports continuous improvement by identifying trends, recommending QA enhancements, and reporting to senior operational quality leadership.
Skills
About OppFi
oppfi.comOppFi (Opportunity Financial LLC) is a Chicago-based fintech and financial services company that builds technology to broaden community banks' ability to extend consumer credit to everyday Americans. The company owns OppLoans and operates an online personal lending platform, partnering with banks to originate and service loans using data-driven underwriting and digital tools. OppFi is publicly traded (NYSE: OPFI) and serves U.S. customers with English and Spanish support.
Recent company news
PR NewswireOppFi Reports Record Annual Revenue, Net Income, and Adjusted Net Income
2 days ago
PYMNTS.comOppFi Eyes Gas Prices as Revenues Hit New High
2 days ago
MarketBeatOppFi (NYSE:OPFI) Posts Earnings Results, Beats Expectations By $0.02 EPS
2 days ago
BitgetOppFi Inc. (OPFI) Surpasses Q4 Earnings Expectations
2 days ago
The Globe and MailOppFi Reports Record Q4 2025 Revenue and Profitability
1 day ago
About OppFi
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for OppFi.
Salary
$47k – $77k
per year