Quality Assurance Coordinator

Global Lending Services(1 month ago)

Greenville, South CarolinaOnsiteFull TimeJunior$40,926 - $55,715 (estimated)Quality Assurance

About this role

The Quality Assurance Coordinator at GLS reviews customer documents and recorded calls to ensure adherence to company protocols, scripts, and regulatory guidelines. The role supports continuous improvement by compiling quality metrics, identifying trends, and highlighting areas of non-compliance. It involves preparing reports for leadership and collaborating with supervisors to enhance QA processes. The position is office-based within an auto financing company focused on compliant and high-quality customer interactions.

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Required Skills

Call Monitoring
Document Review
Regulatory Compliance
Quality Auditing
Customer Experience Assessment
Data Analysis
Report Writing
Stakeholder Communication
Trend Identification
Process Improvement

+8 more

Qualifications

High School Diploma or Equivalent

About Global Lending Services

glsauto.com

GLS (Global Lending Services) is an auto finance company that provides vehicle loans and loan servicing to consumers, dealerships, banks, and online car-buying platforms. Serving over half a million customers and more than 13,000 dealers, GLS offers quick decisioning, multiple deal structures, and an online account/payment portal to help customers manage loans over their life. The company emphasizes customer experience, uses advanced analytics and technology to speed and improve lending, and positions itself as a preferred, award-winning lending partner for dealerships and financial partners.