Quality Assurance Analyst

Centerfield(12 days ago)

Montego Bay, JamaicaOnsiteFull TimeMedior$40,000 - $55,000Jamaica Operations

About this role

Centerfield is looking for a Quality Assurance Analyst to monitor and evaluate customer calls, ensure quality and compliance standards are met, and support agent development. The role involves collaboration across the QA team and other departments to maintain high service standards and contribute to continuous improvement.

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Required Skills

Quality Assurance
Call Monitoring
Customer Service
Communication
Coaching
Call Recording
Call Evaluation
Trend Analysis
Software Usage
Time Management

Qualifications

Bachelor’s degree or established QA experience

About Centerfield

www.centerfield.com

Centerfield is a customer acquisition company that partners with leading brands to enhance their marketing effectiveness and drive growth. Serving 25% of Fortune 100 companies, Centerfield specializes in digital media solutions and offers award-winning marketing and sales services. Their innovative platform and audience solutions are designed to help clients reach millions of potential customers, ultimately boosting sales and customer retention. Centerfield aims to supercharge customer engagement through strategic guidance and technologically advanced marketing tactics.

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