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Quality Assurance & Training Assistant Manager at AIG - ApplyBlast

Quality Assurance & Training Assistant Manager

AIG

25 days ago

4.0 on Glassdoor

Bangkok, Bangkok, Thailand

Onsite

Full Time

Medior

0 applicants

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About this role

The Quality Assurance & Training Assistant Manager supports the Contact Centre Manager in delivering high-quality customer experiences through quality assurance, training, and complaint management. This role involves monitoring transactions, conducting coaching and calibration, and developing training materials to ensure operational excellence and regulatory compliance. The position also requires handling customer complaints and providing data-driven insights for continuous improvement initiatives.

Responsibilities

Conduct quality assurance monitoring and coaching for contact center transactions
Develop and deliver training programs to ensure regulatory compliance and operational excellence
Manage customer complaints and ensure resolution within agreed service level agreements

Skills

About AIG

aig.com

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1919

View Profile

American International Group, Inc. (AIG) is a leading global insurance organization that offers a wide range of insurance and financial services across more than 190 countries and jurisdictions. Established in 1919, AIG specializes in property and casualty insurance, as well as life insurance and retirement solutions. The company is recognized for its innovation and commitment to customer service, consistently receiving awards for diversity and inclusion in the workplace. With a strong focus on risk management, AIG partners with clients to protect their assets and pursue growth opportunities.