Quality Control

Philip Morris International(25 days ago)

Bacolod City, PhilippinesOnsiteFull TimeSenior$88,229 - $121,320 (estimated)Quality

About this role

A Senior Quality Evaluator is a senior-level quality control role within a contact center that focuses on maintaining program quality and adherence to established standards across customer contact channels. The role provides insights to improve overall program performance and collaborates with quality and business stakeholders to support continuous improvement.

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Required Skills

Call Monitoring
Email Evaluation
Chat Evaluation
Quality Auditing
Calibration
Reporting
Stakeholder Management
Process Improvement
Metrics Analysis
Program Knowledge

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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