Call Quality Analyst Monitoring

Translation Empire(8 months ago)

Islamabad, PakistanOnsiteFull TimeMedior$45,888 - $63,654 (estimated)Customer Service

About this role

A Call Quality Analyst evaluates customer interactions to ensure service standards and regulatory compliance are met. The role focuses on generating insights from call data and quality metrics to support continuous improvement of customer experience. The analyst collaborates with stakeholders to inform training, calibration, and strategic decision-making.

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Required Skills

Call Monitoring
Quality Assurance
Call Evaluation
Coaching
Reporting
CRM
Data Analysis
Communication
Compliance
Calibration

Qualifications

Bachelor's Degree

About Translation Empire

translation-empire.pk

Translation Empire is a certified translation services provider that emphasizes quality and customer satisfaction. With a team of qualified translators and experienced project managers, the company guarantees accuracy and timely delivery for all translation projects, ensuring that they meet ISO 9001 and 45001 standards. Utilizing advanced CAT tools, Translation Empire offers a wide range of translation services while also providing certificates of accuracy for their work.