QA Consultant - Quality Services
Bill Gosling Outsourcing(1 month ago)
About this role
A Quality Consultant at Bill Gosling Outsourcing evaluates client conversations and transactions to ensure adherence to predefined quality guidelines and minimal variance. The role focuses on assessing interactions across telephone, email, and chat channels and supporting continuous improvement through feedback and participation in training and calibration.
Required Skills
- Conversation Auditing
- Email Auditing
- Chat Auditing
- Feedback Writing
- Calibration Calls
- Quality Monitoring
- Productivity Targets
- Client Training
- Communication Skills
- Detail Orientation
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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