Quality Insights Analyst, Premium Support (German Speaking)
Airbnb(8 days ago)
About this role
A Quality Insights Analyst for Premium Support at Airbnb focuses on ensuring luxury-level service for high-value guests and hosts by monitoring interactions and providing insights to leadership. The role supports strategic quality frameworks and continuous improvement to uphold Airbnb’s premium support standards. This is a full-time position based in Ireland.
Required Skills
- Quality Assurance
- Transaction Monitoring
- Root Cause Analysis
- Data Analysis
- Reporting
- Coaching
- Customer Experience
- NPS
- CSAT
- Tableau
+4 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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