Customer Support Quality Analyst
Rajasthan Royals(27 days ago)
About this role
The Customer Support Quality Analyst will ensure the support team consistently delivers high-quality service by monitoring interactions and supporting continuous improvement. The role is based in Pune and reports to the Outsource & Support Project Manager / Support Team Lead. The analyst will work with management to produce quality reports, provide actionable insights, and help maintain compliance and best practices across support channels.
Required Skills
- Quality Auditing
- Feedback
- Data Analysis
- Process Improvement
- Insights Management
- Compliance
- QA Frameworks
- Quality Scoring
- Customer Experience
- Priority Management
+5 more
About Rajasthan Royals
instahyre.comInstahyre is a talent marketplace and hiring platform that connects vetted tech and product professionals with companies in India. It combines AI-driven matching and curated shortlists with recruiter-enabled screening to help employers find mid-to-senior level candidates more quickly and with higher relevance. The platform offers candidate profiles, direct outreach tools, and hiring services tailored for startups and enterprises looking to scale engineering and product teams. Instahyre positions itself on delivering quality, speed, and a more efficient end-to-end hiring experience.
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